Resource Hub
Home
FAQs
Content
Graphics
Schedule
QR Code
Menu
Frequently Asked Questions
Common questions about platform communications and best practices
Communication Strategy
Key questions and answers about communication strategy
Who in the organisation should be sending the communications? Is it better to have someone senior or someone friendly?
How often should we be communicating about the platform?
What's the best way to measure communication effectiveness?
Should our launch communications focus on one feature (like Speak Up), or present the platform more broadly?
Is it worth creating a visual identity for the platform internally?
What’s a good way to handle questions from employees who are unsure about using the platform?
Content & Messaging
Key questions and answers about content & messaging
How do we handle resistance or negative feedback in communications?
Should we focus on features or benefits in our communications?
How technical should our communications be?
What tone should we use in messaging about the platform?
Is humour OK when talking about this kind of platform?
Should we include real examples of issues people might report?
Timing & Rollout
Key questions and answers about timing & rollout
When should we start communicating about the platform?
How do we maintain momentum after the initial launch excitement?
Should we communicate differently to different departments or roles?
What’s the best format for launch communication—email, video, events?
What should go in a manager toolkit?
Is it worth piloting the platform before a full launch?
Building Trust
Key questions and answers about building trust
How do we build confidence that people’s reports will be taken seriously?
What’s the best way to show leadership is genuinely behind this?
How do we respond if someone says they don’t trust anonymous systems?
Should we publicly thank or recognise people for using the platform?
How do we make the platform feel safe for culturally diverse employees?
What if no one uses the platform for months after launch?